Case Studies

Infinitel Communications Ltd

www.infinitelcomms.co.uk

Infinitel Communication Ltd are a leading supplier of business connectivity. From their head office in Wigan, they provide all forms of business phone and data systems, specialising in cloud-based IP phone systems and leased line internet connections.

The Challenge

Infinitel often finds that customers wanting to upgrade to new IP phone require upgrades to their office cabling to support the new systems. Due to the very short lead times available with IP could phones (customers can often be up and running in 48 hours), Infinitel often found that the availability of their previous cabling contractors held up installation, and the high prices charged often made a change to a new phone system unaffordable for many clients.

The Solution

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The Results

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Client Comments

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Premier Finance GB Ltd

www.premierfinancegb.co.uk

Based in Bristol Premier Finance GB Ltd provide in-home domestic appliance servicing to over 10,000 customers each year. Their dedicated team on service engineers look after customers across the whole south of England and Wales.

The Challenge

Although they had recently investing in a new CRM package, insufficient training meant that customer appointments were still managed on slips of paper and white boards. The unreliability of their computer network meant that the management were reluctant to use the new system and felt that previous investment in IT had been wasted.

The Solution

Fox Networking surveyed the premises and spoke to key members of staff about how they thought they could work more efficiently and what they needed to do that. We quickly identified that the network reliability issues were the most significant problem, once the management were confident that they system was reliable they would be must more willing to use it

Working over 3 consecutive weekends so as not to disrupt normal office operations we installed a new hard-wired network and replaced the old existing laptops with refurbished desktop PC’s. We then ran staff training sessions to support the move to keeping all customer information on the CRM system.

We have subsequently also upgraded their CCTV system, and provide ongoing support for all of their IT requirements.

The Results

Premier Finance are now benefitting from higher customer retention due to more proactive customer management, lower admin costs and significantly reduced down time due to our pro-active network management.

A series off-site power outages and surges recently damaged some equipment but our engineers were on-site within 5 hours of the call and worked through the night to replace and configure equipment so the business was running as normal the next morning.

Client Comments

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The Car Empire Ltd

www.thecarempire.co.uk

The Car Empire are one of the leading independent dealers of premium pre-owned cars in Yorkshire.

The Challenge

Through their own research and on advise from their security company, The Car Empire identified that they wanted a Hikvision 4K CCTV system installed on their site.

The Solution

Fox Networking provided an extremely competitive quote for installation and were able to book to work to start just 4 days later.

During discussions with the Directors we identified several other aspects of their network

The Results

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Client Comments

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